Shipping policy

TAPTICS realiza envíos a los siguientes países: Bélgica, Alemania, Francia, Italia, así como al Reino Unido y Suiza.

Plazos estimados de entrega:

Europa Occidental (ES, BE, DE, FR, IT): 3–7 días hábiles tras el envío.
Reino Unido: 5–10 días hábiles. Los pedidos pueden estar sujetos a controles aduaneros y aranceles de importación a cargo del destinatario.
Suiza: 5–10 días hábiles. Al no pertenecer a la UE, los pedidos pueden estar sujetos a derechos de aduana e impuestos locales a cargo del destinatario.

Gastos de envío: Los costes de envío se calculan y muestran durante el proceso de pago.

Aduanas e impuestos: TAPTICS no se hace responsable de los posibles aranceles, impuestos de importación o tasas aduaneras aplicados por las autoridades del país de destino. Estos gastos son responsabilidad del destinatario.

Seguimiento: Recibirás un email con el número de seguimiento una vez que tu pedido haya sido enviado.

Incidencias: Cualquier problema con el pedido (daños, pérdida) debe comunicarse a contact@taptics.es en un plazo de 48 horas desde la recepción.

FAQ

All you need to know.

We answer the most common questions about Taptics and how it helps businesses get more reviews.

Do I need installation?

No. Just place Taptics on your counter, table, or reception desk and start getting interactions automatically.

How does Taptics work?

The customer holds their phone close or scans the QR. Taptics automatically guides the experience to Google Reviews or to the private feedback panel.

What does the customer need to leave a review?

Just a mobile phone with NFC or a camera. The process is fast, natural and app-free.

Does it work even without a battery?

Yes. Even if the LED lighting is off, NFC technology still functions normally.

Can I change the LED colors?

Yes. The base includes touch control and multiple LED colors to fit any space.

How do you protect my online reputation?

The smart system helps direct positive experiences to Google before they affect your public rating.

Can I expand my system later?

Yes. You can add more Taptics plates whenever you want and continue growing easily.

Are there monthly fees or a lock-in contract?

No. Taptics works with one-time payment and no long-term contracts.

How long will my order take to arrive?

Normally between 24 and 72 hours depending on the country and customization.

Can I customize Taptics with my logo?

Yes. We have customized versions with your logo and an exclusive experience for your business.

Where should I place Taptics?

In visible, high-traffic areas: reception, bar, till, or tables. The more attention it generates, the more interactions you'll receive.