Refund policy
1. Right of withdrawal (14 days)
If you buy as a consumer, you may withdraw from your purchase without giving any reason within 14 calendar days from the day you receive the product (if the order arrives in several parcels, from the day you receive the last one).
To exercise this right, send us a clear statement before the deadline to hello@taptics.eu or by post to Carrer Puigmal F2, 234B, 17487 Empuriabrava, Girona (Spain). You may use the model form at the end of this page, but it is not mandatory.
2. How to return the product
- Send the product to Carrer Puigmal F2, 234B, 17487 Empuriabrava, Girona (Spain) within 14 calendar days of notifying us of your withdrawal.
- Return shipping costs are paid by you.
- You may try the product as you would in a shop. You will only be liable for any loss in value resulting from handling beyond what is necessary to establish its nature and how it works.
3. Refund
We will refund all payments received, including the original delivery costs (except any extra cost if you chose a delivery method other than the cheapest standard option), within a maximum of 14 calendar days from the day you notify us of your withdrawal. We will use the same payment method you used, unless agreed otherwise, at no cost to you. We may withhold the refund until we have received the product or you have provided proof of having sent it back, whichever is earlier.
4. Exceptions
The right of withdrawal does not apply to products made to your specifications or clearly personalised, for example plates engraved with your logo or business name, or made from a design you sent us. This exception does not affect your warranty rights if the product is faulty.
5. Legal warranty (3 years)
All our products come with the 3-year legal guarantee of conformity from delivery, under Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users). If the product does not work properly, arrives damaged or is not what you ordered, write to us at hello@taptics.eu or on WhatsApp at +34 610 949 097, ideally with photos or a video. We will repair or replace it free of charge (including shipping) and, if that is not possible, you may request a price reduction or a refund.
6. Model withdrawal form
(Only complete and return this form if you wish to withdraw from the contract.)
To: Sohaib Regragi (TAPTICS), Carrer Puigmal F2, 234B, 17487 Empuriabrava, Girona (Spain), hello@taptics.eu
I hereby give notice that I withdraw from my contract for the sale of the following goods:
– Order number:
– Ordered on / received on:
– Name of consumer:
– Address of consumer:
– Signature of consumer (only if this form is submitted on paper):
– Date: